Community Forum

Not receiving billing notifications

Frequent Visitor

Not receiving billing notifications

For the past two billing cycles, I have not been receivng notifications via text or email (which I'm signed up for) that my bill is ready. I have been signed up for the EcoBill for the past two years and have made no changes in my preferences. I am not sure how I am supposed to pay my bill on time if I'm no longer receiving the notifications. I had spent 20 minutes talking to an agent last month who reassured me that this issue would be resolved, but alas it has not, yet again. Who can I talk to in order to resolve this issue? Or do I need to sign up for paper billing?

Frequent Visitor

Re: Not receiving billing notifications

Is there anyone available to help with this? 

Regular Visitor

Re: Not receiving billing notifications

I've had the exact same problem for months ... sort of a small thing, yet one more irritating facet of Comcast to deal with. I've sent them emails, had phone calls and keep getting assured they'll fix things. And yet, they never do. Don't know what to tell you to fix this ... but you're not alone.

Official Employee

Re: Not receiving billing notifications

Hello all,

 

I can check if there are any issues with the notifications. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.  

Frequent Visitor

Re: Not receiving billing notifications

Did you end up switching to the paper bills then? I'm tempted to do that so I don't have to keep track of when I need to pay my bill every month

Frequent Visitor

Re: Not receiving billing notifications

ComcastElla -- I'm not able to send a private message. It seems as though it has been disabled. How else am I able to send you this information?

Official Employee

Re: Not receiving billing notifications

deva648, I'm following up for Ella. I'll work on getting you your private message access. 

 

KenF

New Poster

Re: Not receiving billing notifications

I'm having an identical problem. I received an automated call today informing me of my past due account. I haven't received any bills since I switched to EcoBill. A ten dollar late fee isn't going to break me, but it's infuriating that it was applied as a result of never having a bill sent my way. I'm aware that I could be checking to see when the bill is available, but I don't believe that that extra step should be required, especially when having set the system up to receive paperless contact on this as pushed by Xfinity, and even more especially when I'm clearly getting marketing email and payment confirmation email.

 

Please tell me what I can do to make this work as it's supposed to. I do not want to pay extra because the system never notified me of a bill ready to pay. 

Expert

Re: Not receiving billing notifications


@ABQWill wrote:

I'm having an identical problem. I received an automated call today informing me of my past due account. I haven't received any bills since I switched to EcoBill. A ten dollar late fee isn't going to break me, but it's infuriating that it was applied as a result of never having a bill sent my way. I'm aware that I could be checking to see when the bill is available, but I don't believe that that extra step should be required, especially when having set the system up to receive paperless contact on this as pushed by Xfinity, and even more especially when I'm clearly getting marketing email and payment confirmation email.

 

Please tell me what I can do to make this work as it's supposed to. I do not want to pay extra because the system never notified me of a bill ready to pay. 


Ecobill doesn't start until the second or third bill after you initiate it, so you will need to check every month until it starts.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Not receiving billing notifications

Is it unreasonable to assume that a paper bill should still be sent if it hasn't yet started? Why should billing notices be summarily halted upon setup prior to getting the replacement ready?

Either way, I initiated my service in March, got everything set up, paid the paper bills I received in March and April, and haven't seen anything either paper or digital since.