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No senior discount or promo for long time customers. :(

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Regular Visitor

No senior discount or promo for long time customers. :(

My bill has gone up starting this month from $65.96 to $87.32. I'm a senior. Other entities offer senior discounts, but not Comcast. I've been unable to talk to someone about retaining the original price. There have been multiple issues with service in my area. One recent time where I had to reset everything, but suspect it was a Comcast issue. And another time when there was a Comcast issue but the tech had me disconnect everything and much more  and it was not an issue with my inside equipment or wiring.

 

Each time I spend morre than an hour figuring things out. RCN is coming to my area there is now ATT Fiber.

 

I had Internet Plus 50mgbs download (now upgraded to 100), network HDTV, HBO/Starz.

Frequent Visitor

Re: No senior discount or promo for long time customers. :(

We have been comcast customers for 16 years. No late payments. They do not care about long term customers or seniors. I am turning in our cable box and going to internet shows.
Official Employee

Re: No senior discount or promo for long time customers. :(


@rae_cantor wrote:

My bill has gone up starting this month from $65.96 to $87.32. I'm a senior. Other entities offer senior discounts, but not Comcast. I've been unable to talk to someone about retaining the original price. There have been multiple issues with service in my area. One recent time where I had to reset everything, but suspect it was a Comcast issue. And another time when there was a Comcast issue but the tech had me disconnect everything and much more  and it was not an issue with my inside equipment or wiring.

 

Each time I spend morre than an hour figuring things out. RCN is coming to my area there is now ATT Fiber.

 

I had Internet Plus 50mgbs download (now upgraded to 100), network HDTV, HBO/Starz.


Hello @rae_cantor and @Kathyhere

 

We appreciate you for being such loyal Comcast customers. We never want our customers to feel as if we don't care, because we really do. I would like to help you both by reviewing your accounts to check for any discounts or promotions that would help lower your rates, as well as provide the services that best fit your needs. If you were once on a plan with pricing that has expired, or no longer available, I will do my best to try to find something most comparable to what you had. 

 

In order to review and discuss your options, can you please send a private message with your first and last name as it appears on your account? To send a Private Message, click on "Comcast_Support” and then click “send a message". 


I am an Official Comcast Employee.
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