Community Forum

No billing notification?

Highlighted
New Poster

No billing notification?

I usually receive an email titled "Your Bill is Ready to View". I have not received this for the past two months and my payments have been late because of it. 

I thought maybe they'd been spam filtered, but they don't show up in my Xfinity account "Recent Activity" either.

 

Why did my notifications stop in August? I have them turned on. 

It's disappointing I can't trust Xfinity to notify me on time or at all.

Highlighted
Official Employee

Re: No billing notification?

Hello billiepepper. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and bill notifications. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!