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No Updated Billing Amount

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No Updated Billing Amount

I canceled my service at the end of March, was told I would be able to see an updated billing amount in my account by the end of April. 

It is May now and nothing new has been updated. I called and chatted with Xfinity multiple times and they were no help in resolving this issue. 

Has anyone else experienced this? How can I contact an agent and effectively resolve this, since I can no longer call through phone since my account has been deactivated.