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New customer promo/wrong plan

Frequent Visitor

New customer promo/wrong plan

I believe I'm about to become another victim to the faulty online ordering process.  I have signed up and paid for Extreme Pro Internet for 69.99 for 12months.  I recieved my confirmation email stating i'm getting performance internet instead.  I just looked at my account and the pricing confrims I have been signed up for the wrong plan.   I want what I ordered!  I can call customer service after I get off work but have read I may get better help here, thanks!

 

Frequent Visitor

Re: New customer promo/wrong plan

I would like to correct my first post.  Everything is up and running and my speed test far surpassed my expectation.  Not sure what I misread but currently am satisfied.  Guess I read too many horror stories and assumed the worse.  FYI Extrme Pro 400 (or whatever its called) tested at 383/11 with 11ms and 1ms jitter.  

Official Employee

Re: New customer promo/wrong plan

Thank you tech24001 for this update, is there anything else we can assist you with?