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New contract

New Poster

New contract

Hi. My promotional contract ended this month and it went from 49,99 to 81,95 for 150MBPS. And today I talked to an agent and the only thing I could get for the same price was 60MBPS.
I’m not pleased at all. It’s less then half of what I was getting.
And I’m not even sure if I’ll get the refund of the extra charge.
Official Employee

Re: New contract

Hi, Saralima! Thank you for posting in our community. I can check if we have any other promotions in your area. Could you please private message me your full name, the account holder's name as it's listed on the billing statement? Click on my name ComcastElla, then click Send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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