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New Offer-- False Advertising!!

New Poster

New Offer-- False Advertising!!

My internet contract expired, and a new promotion was offered for a 2-year contract for internet and TV including HBO, Showtime, and Cinemax. When I went to sign up, it said HBO was included for 24 months, and the others for 12 months. I'm an avid HBO subscriber, so this was my deciding factor in going with the plan. Come to find out after completing my order, HBO isn't on there! I went back and realized  that the option for HBO was a dead link, and I could not select it. I have talked to multiple customer service agents and they are refusing to honor it--- this is false advertising at its finest, or worst in my case. I took screenshots of every step along the way to show what I mean. They should honor the 24 month HBO subscription, since it is plainly written. It's not my fault that they messed up. 

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Official Employee

Re: New Offer-- False Advertising!!

Hello, I can assist you further from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.