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Never purchase or wanted this

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Never purchase or wanted this

Why am I getting charge $153 for NHL ice center when I never order it or wanted it? Never had a email or paper sent to me about it and all of a sudden it’s on my billing account. I don’t even watch hockey and no one in my family does. I try contacting from xfinity app and try calling but no one is helping. I just want this out of my billing and account because I’m not about to pay for something I never wanted.
Official Employee

Re: Never purchase or wanted this

Hi Thailor, 

 

Sorry for the experience you're having. I can investigate this for you. In order assist you, please send me a private message verifying your first and last name, the phone number, the full street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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