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Need to make changes to my bulk account

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Need to make changes to my bulk account

I am trying to resolve an issue with our BULK account registered to the Episcopal Home at <Edited>  I am the bookkeeper at the Home.  We received a letter from Comcast on May 1 stating that our fee would increase.  Currently we are paying for 25 outlets.  We need to adjust that to 12 outlets.  The letter referred me to a hotline to call with questions.  I called it but no one there could help me with a BULK account.  We have not paid the bill that was due on May 9 because we do not want to pay for 25 outlets.  Out of pure frustration, I sent a letter on May 8 to the address on the letter that we got informing us of a price increase.  I have heard nothing.  Please provide me a contact with someone that can help with a BULK account.  I need an adjusted amount on the May bill and the June bill.  Since I have been trying to reach someone since before the May bill was due, I expect that there will be no late fee.