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Need to downgrade/rebundle?

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Regular Visitor

Need to downgrade/rebundle?

Hello all,

 

You folks were extremely helpful in assisting me with getting my mother's bill under control and now I'm hoping that you can help me as well.

 

I just received my November bill and unfortunately it's gone up again, so I'll need to downgrade my service.  I'm currently on a Triple Play package, but frankly I don't use the phone portion of the service.  I only took that because without it, the price would've been higher for a Double Play package.

 

I'm hoping to hear from someone that help me out soon!
Thank you,
Keith

Official Employee

Re: Need to downgrade/rebundle?

Hello, KeithN172. Thanks for reaching out to us on the forums. I know it can be frustrating when the bill seems to be going up. I would like to look into this for you. Can you please send me a PM with your first and last name?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Need to downgrade/rebundle?

I'm glad I was able to assist you, KeithN172. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!