Community Forum

Need help to lower my bill

Frequent Visitor

Need help to lower my bill

Can a Comcast Retention Specialist help me negotiate a new contract to lower my bill which just went up? Thanks.

Official Employee

Re: Need help to lower my bill


@monk07 wrote:

Can a Comcast Retention Specialist help me negotiate a new contract to lower my bill which just went up? Thanks.


Hello, monk07! Welcome to the Xfinity Forums!

We would absolutely love to look over the available promotions in the area with you and see if we can get you into a more fitting service plan.  Please send us a private message with your first and last name as well as service address so we can assist. 

 

 To send a private message, click my name "Comcast_Support", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Need help to lower my bill

Hello,

 

Someone was helping me with looking into options for lowering my bill but since a while I haven't managed to contact this peson. Could you please take another look? 

 

Thanks.

Frequent Visitor

Re: Need help to lower my bill

Anyone who can help me with this? I thought we were on a cusp of a new deal before I got dropped from the conversation.

Expert

Re: Need help to lower my bill

@monk07 

 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Need help to lower my bill

Cut the cord, you don't need cable as much as you think. Internet only with a choice stream service or 2 is more than enough content. I plan to next year since the most recent increases came with no advanced notice even though their policy promises to inform customers first. For reference, you can get internet only fiber for as little as $40-$50 a month taxes included in the Chicagoland suburbs. I'm out xfinity, enjoy shooting yourselves in the foot.

Official Employee

Re: Need help to lower my bill

Hello @monk07, thanks for reaching back out to us in regard to making changes to your account. We appreciate you wanting to continue service with us. I'm sorry we have not gotten back to you but I would love to finish assisting with everything. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!