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Need help setting up financial hardship

Regular Visitor

Need help setting up financial hardship

Hello,

I need to know how to set up a payment plan/extension to prevent my services from being disconnected ASAP as I'd be unable to pay the total past due in one payment. I also need to see if it's possible to change my plan to lower the monthly cost. Thank you. 

Expert

Re: Need help setting up financial hardship


@JoeNista59 wrote:

Hello,

I need to know how to set up a payment plan/extension to prevent my services from being disconnected ASAP as I'd be unable to pay the total past due in one payment. I also need to see if it's possible to change my plan to lower the monthly cost. Thank you. 


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Official Employee

Re: Need help setting up financial hardship

Hey @JoeNista59

 

I can help set a promise to pay for you. I can also help review and discuss your options for downgrading. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!