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Need help, kids can't access online learning!!!!

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New Poster

Need help, kids can't access online learning!!!!

I tried to set up an arrangement online to pay past due balance as of 11-07-2020. However, my services were disconnected today and my childen will not be able to attend school the rest of this week. I tried calling customer service and the xfinity online assistant chat but didn't get anywhere. Is there any way to extend my services until I get paid at the end of this week? Any help is greatly appreciated. Thank you!

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Official Employee

Re: Need help, kids can't access online learning!!!!

Hi there, @justlinz89

 

I wanted to reach out and touch base with you if you still needed help or had any questions. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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