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Need Payment Extension Do To COVID19

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Need Payment Extension Do To COVID19

I understand its crazy right now, I did wait some time to chat with a representative but have been unsuccessful .My bill is way past due with a large balance but at this time I can not make any payments now being on unemployment. As soon as the founds start rolling in I will pay the entire bill off If I can possibly get a few weeks extension? Ill go crazy if I don't have internet ✌ Thank you!
Official Employee

Re: Need Payment Extension Do To COVID19



Sorry to hear this news. 


We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.


We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).


More info here:


P.S. Also credited all late fees incurred on your account over the past year.  

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