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My work account was cancelled for some reason

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Frequent Visitor

My work account was cancelled for some reason

I got an email a few days ago stating that my account has been cancelled and will terminate on the 25th. No idea what happened. Can someone at least stop that from happening?

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Problem Solver

Re: My work account was cancelled for some reason


@lisamariew wrote:

I got an email a few days ago stating that my account has been cancelled and will terminate on the 25th. No idea what happened. Can someone at least stop that from happening?


Who was the email from?  Are you sure it was not a PHISHING attempt from someone pretending to be Comcast?  See this to help verify whether it came from Comcast/Xfinity:

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email

 

Joe V
(not a Comcast employee, just another paying customer)
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Frequent Visitor

Re: My work account was cancelled for some reason

Yes, it checks out. This site says that there is a current work order in process as well when I try to access my current services.