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My invoice went up almost $30 this month and I don't know why.

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My invoice went up almost $30 this month and I don't know why.

I can't talk with a person because of the Covid-19 situation.  I tried to do an online chat to ask why my invoice went up this month.  This is all I could get out of the chat -

"Your total regular monthly charge is $28.95 higher this month. How else can I help with your bill?"

 

Another question -

 

I don't keep close track of my account, I go online and pay it but this month I looked closer at the invoice.  I see there is a $5.00 fee for equipment.  We have one box and if I remember way back when, the first box was not a chargable item.  When did that change?   

 

I see another Roku box may be coming my way.


"

TV BOX + REMOTE

$5.00
PA State Taxable Amount Is *$5.00."