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My bill

Regular Visitor

My bill

Hi, On 03/20/2020 I've returned all my devices at a UPS store where I've been sent by an XFinity agent from the local Xfinity Center because of a very long queue but I keep on receiving bills for April and now May. I have no reason to pay for a service I don't get. Please HELP.


Official Employee

Re: My bill

Hi there, @Sylka.


I want to go over the bill and your account. I want to help.

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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