If an employee doesn't help you here in the Forums you'll have to keep trying to contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options on https://www.xfinity.com/support/contact-us, or visit a Service Center or Xfinity Store if one is nearby and if it is open (check locations and hours at https://www.xfinity.com/support/service-center-locations/).
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
Hi there, BruceandLisa. I wanted to touch base with you to make sure you were taken care of. If now, can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.