Would it be possible to get a lower internet speed with the digital preferred package?the thing is i'm paying for 150kbps and only getting around 32kbps[the gateway is behind my tv and can't be moved].......I only stream XM and websurf so I really don't need such a fast internet speed either.[the only thing i've been able to find is to increase my speed which I don't need]
I just want to know if there's any way to switch to a less expensive level of internet to lower my next bill unless i'd end up losing channels like the NHL Network then i'll keep what I have.
Hello @hwkn, thanks for reaching out! I definitely understand how important it is to have a manageable bill. I'd love to have the opportunity to assist and review what promotions we have available with you. I can also look into your speed concerns as well. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@hwkn, I'm happy you were able to work with someone and get repackaged to the promotion we discussed. Please be sure to reach out to us for any future issues or concerns, we're here to help. Thanks and we appreciate choosing to keep Comcast as your service provider.