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My bill is STILL wrong!!!!

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My bill is STILL wrong!!!!

I have been over charged for your equipment which I turned into you on June 14, 2017.  I was told it would be taken off my bill starting that day.  I totally trusted that it would happen.  I finally checked my bill and made a call on Nov. 18, 2017.  The Comcast representative checked it out and told me I would get credit on my bill for the over charges that started on June 14, 2017.  He also gave me a Credit Ticket number.  In Dec. of 2017, my bill decrease by 14.39, but in Jan. of 2018, my bill increased by 12.85 and my bill still lists the equipment that I turned into the Comcast store on June 14, 2017.  I am very dissatisfied with this situation.  I still expect a full refund of rental charges and taxes that were wrongfully charged to my bill.  Please clear this up correctly this time!!!