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My bill doubled

New Poster

My bill doubled

I have been a Comcast customer for several years. I recently moved and after my transfer order was messed up and I waited eight days for service to be installed (and had to pay for a day pass for WiFi that stopped working for several hours) only to see that my bill doubled in price. I called several times to try and get a straight answer about why my bill increased so much and the only answer I got was “the promotion ended” but I was not a new customer when I was paying the older amount. I don’t want to switch to another provider but I am starting to feel like I have no choice, as I can’t afford for my bill to double when I only need Internet and do not need to bundle services. Can anyone help?
Official Employee

Re: My bill doubled

Hi Mswardwell. We appreciate you visiting and posting on our Forums. We certainly value your business, and want to make sure you are in a plan that fits your needs, and that is priced comfortably for you. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employee

Re: My bill doubled

Hi Mswardwell. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!