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My 88 year old mother is being taken advantage of by Comcast

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My 88 year old mother is being taken advantage of by Comcast

Hello my name is Randall my mother who is 88 years old has been taken advantage of by Comcast.  She some how unbeknowned to her comcast bill is $231.90 for only TV and Phone, her being eldeley and all thought that was normal. so she just paid it. Your phone system is not good ask for agent get looped and hung up on!!! I understand agents are working from home still need to get this resolved please. My next call will be to the Better Buisness Bureau to report deceptive practices.  Please help me resolve this issue.

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Expert

Re: My 88 year old mother is being taken advantage of by Comcast

@Ran733 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our PM Policy here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: My 88 year old mother is being taken advantage of by Comcast

Greetings, @Ran733! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear how much the bill has gone up and would like to see what we would be able to do for your mother. Can you please send me a PM with your, and the account holder's, first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!