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Movie billing error

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New Poster

Movie billing error

I see a partially played movie on my Saved: For You screen, but I did not request it.  I would never pay $19.99 on top of my monthly bill. How do I get this removed?

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Gold Problem Solver

Re: Movie billing error

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the option at https://www.xfinity.com/support/contact-us, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

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Official Employee

Re: Movie billing error


Apologies. In reviewing the account, attached to the e-mail address you used to sign up in the Forum,  I don't see any purchases listed or pending for any On Demand or Pay-Per-View movies. 

 


I am an Official Comcast Employee.
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