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Moved and Cancelled Service

Frequent Visitor

Moved and Cancelled Service

How do I cancel my service without having to sit on hold and/or going into a store. I am not paying a bill until I can get a final bill

I had already done this before I moved only to find out that it wasn't done.

Silver Problem Solver

Re: Moved and Cancelled Service

Your only choices are to sit on hold, or go into a store. You cannot cancel online.

The store is your best bet.

Frequent Visitor

Re: Moved and Cancelled Service

I had thought that I had already cancelled service. I found out that it was in fact not cancelled, I didn't find out that it had been cancelled until I received a new bill.

So why should I have to waste my time, if I had already done this

 

Silver Problem Solver

Re: Moved and Cancelled Service

The only way for you to make sure your account is cancelled is to take all your equipment to a Comcast store and turn it in an cancel. Get a receipt and keep it. 

Admin1

Re: Moved and Cancelled Service

Hi Debbie2010 -- I can help you get your service cancelled. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will also need to know what day you'd like your service cancelled by.