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Move starting date of service

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Move starting date of service

Hi,

 

Please let me know of a good way to not be charged for service and move my activation date to 08/23 and start my promotional rate from that date.

 

Details -

 

On 07/13, I had requested new Xfinity internet service with start date of 07/23.

 

Xfinity internet did not work on 07/24 when i tried to activate my own modem.  On customer service call found that there was external work scheduled for 07/25.  Gave up on activation after a couple of tries on 2 different calls. 

 

Later on 07/24, Requested by chat that my account start date be moved to 08/23.  This is because my current provider does not do pro-rated billing. See below quote (edited to remove names)

"

will i be charged starting from 08/25 and not before that?
1:37:19 PM : You will be getting charged starting from 08/25 not before that.
1:37:30 PM : Your services will get started from 08/23 and before that you will not get charged anything."

 

07/26 - I call to confirm that i will not be charged till 08/23 but the agent could not find anything like that. Was told that i am being charged for service now. Suggested going on seasonal hold. This has a charge. I think it is ridiculous that i have to pay because xfinity could not start the service in a timely manner.

 

What can i do? I want to keep the new customer promotion for 12 months from 08/23/2019.

Any suggestions on the best way to do this.

 

Thanks for your help.

Official Employee

Re: Move starting date of service

Hi there, Tep23. 

 

You have reached the right place for help. 

 

I want to pull up your account and take a look. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Move starting date of service

I wanted to reach out and touch base before closing out the post. 

 

Did you have any other questions? 

 

Thanks for posting! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Move starting date of service

Closing out due to inactivity. 

 

If you have any other questions, please feel free to reach out!

 

Thank you for being a part of our forums and Comcast! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!