I've been trying to resolve modem rental fee on my "own" modem. It's been 3 calls, with the last one I was told to wait for a few days, and check the account; it's been a few days, the status on my online account still indicates "rental" modem. FYI: after replacing the rental modem with my "own", the fee went away for about 3 years, then the rental fee started showing up on the bill.
Anyone having the same issue?
Hello Taupie. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with reviewing your account, and researching your modem status in order to determine why you are being charged. We may have to submit a corporate equipment research ticket to research the serial number and MAC. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Hi Taupie. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.