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Managing plan online

New Poster

Managing plan online

Question has been asked before but never really aswered.

For personal and professional reasons, I cannot afford my $249 (!!!) plan anymore.

I cannot change/cancel my plan online MYSELF. I get the usual:

" We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help."

I don't want to call and have someone telling me what's available...I want to be able to look at it and compare with other providers.

I have an offer on the table for the same plan and basically 4 times cheaper. I would like to compare. 

Bronze Problem Solver

Re: Managing plan online

I'm sure you noticed, but the ability to manage your own plan isn't working well. It's a known issue:  http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...

 

That said, since Comcast doesn't allow on line downgrades or cancellations, you'd still need to call to accomplish what you want.  Alternatively, one of the Comcast employees may stop in and offer to help.  Good luck.