Community Forum

Manage Plan Online Unavailable

Regular Visitor

Manage Plan Online Unavailable

My promotional plan just ended and I was interested in taking a look at the available plans I have in my area. However, the Manage Plan link found in the My Plan section seems to point directly to a Contact Us page rather than to an area where I can review available plans for my area.

 

I would like to see what options I have from Comcast. Can anyone assist me with this?

Bronze Problem Solver

Re: Manage Plan Online Unavailable

It's a known issue, still not fixed.  There's some good info at the link in BruceWs post below.

 

Edited to remove incorrect link.

Regular Visitor

Re: Manage Plan Online Unavailable

Thanks for replying. I tried to take a look at your link but apparently I'm unable to view the content (Access Denied, insignificant privileges).

If it's a known issue, is there a reason why it's been taking so long to fix? It seems that this issue has been going on since at least last year.
Gold Problem Solver

Re: Manage Plan Online Unavailable


@wdlssm wrote: ... I tried to take a look at your link but apparently I'm unable to view the content (Access Denied, insignificant privileges). ...

It seems they moved it to https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-manage-your-account-online-Ge...

 

And yes, Manage Plan has been broken for months with no reasonable explanation why, but that's Comcast for you.

Bronze Problem Solver

Re: Manage Plan Online Unavailable

Thanks, Bruce.  I was searching for it and got called away.  Lots of changes going on. 

Official Employee

Re: Manage Plan Online Unavailable

Hi @wdlssm

 

I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

Official Employee

Re: Manage Plan Online Unavailable

Hello wdlssm,

 

Did you need assistance with getting any available promotion we may have? 

Regular Visitor

Re: Manage Plan Online Unavailable

Good afternoon ComcastShane,

I appreciate the help but ComcastChe was able to assist me. Right now I'm just waiting for a reply from from.

Thanks for your offer to help!
Official Employee

Re: Manage Plan Online Unavailable

Oh no problem, I was actually following up for ComcastChe as she is out of the office for a few days.