My promotional plan just ended and I was interested in taking a look at the available plans I have in my area. However, the Manage Plan link found in the My Plan section seems to point directly to a Contact Us page rather than to an area where I can review available plans for my area.
I would like to see what options I have from Comcast. Can anyone assist me with this?
Solved! Go to Solution.
It's a known issue, still not fixed. There's some good info at the link in BruceWs post below.
Edited to remove incorrect link.
@wdlssm wrote: ... I tried to take a look at your link but apparently I'm unable to view the content (Access Denied, insignificant privileges). ...
It seems they moved it to https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-manage-your-account-online-Ge...
And yes, Manage Plan has been broken for months with no reasonable explanation why, but that's Comcast for you.
I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
Did you need assistance with getting any available promotion we may have?
Oh no problem, I was actually following up for ComcastChe as she is out of the office for a few days.