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Loyalty/Retention Dept. direct number?

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Loyalty/Retention Dept. direct number?

My Xfinity bill is being raised by $30 this month. It's getting to the point that my family can't afford service. If there is still a retention department, I’d like to get in contact with them before I disconnect service. Thank you.

Official Employee

Re: Loyalty/Retention Dept. direct number?

Hey there, Guenzo123! I just responded back to your PM regarding new deals. Looking forward to hearing back from you there! 


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Official Employee

Re: Loyalty/Retention Dept. direct number?

Guenzo123, I'm so glad I was able to help out with the account! Thank you for being an amazing customer, and don't hesitate to reach out again if you need anything else! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!