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Looking to downgrade to internet only

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Looking to downgrade to internet only

I've been searching the comcast/xfinity website to find a way to change from internet and tv to internet only and I can't find ANYTHING!  I posted in one of the forums a week ago, but no one responded.  Can someone please help me?

Gold Problem Solver

Re: Looking to downgrade to internet only

They don't let you downgrade online, you have to call in: 1-800-Comcast. Expect a lot of resistance.

 

Sometimes an employee will respond to a request like your here in the Forums, sometimes not.

Official Employee

Re: Looking to downgrade to internet only

Welcome to the Xfinity Forums, I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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