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Long Time Subscriber Looking for Assistance

Contributor

Long Time Subscriber Looking for Assistance

Good  morning.  I am a long-time Comcast subscriber (30 years).  My two-year promotion of free HBO has ended.  I would appreciate assistance in researching any alternatives to lower my monthly bill, without adding more channels, services, etc.  I am hoping to stay with Comcast, but the cost is getting out of hand and there are other providers.  Any assistance would be greatly appreciated.  Thank you.

Official Employee

Re: Long Time Subscriber Looking for Assistance

Hi drocco60. Thank you for visiting and posting on our Forum. We thank you for being such a loyal, long-term customer. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Long Time Subscriber Looking for Assistance

Thank you for responding, ComcastJoeTru.  I did send you a private message a couple days ago.  I look forward to your response.   

Official Employee

Re: Long Time Subscriber Looking for Assistance

Thanks for the PM, drocco60. I received and responded to your PM. Let's continue to discuss the details of your account via PM. Thank you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Long Time Subscriber Looking for Assistance

Hi drocco60. Thanks for private messaging me and allowing us to discuss your options. Due to elapsed time with no private message response from you, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!