Comcast/Xfinity has been charging me late fees even though my payments are not even 30 days behind. It is totally outrageous to charge late fees during this pandemic. When I tried to pay my past due balance, the onscreen message I received was "you don't have any past due balance on your account." Xfinity charged me for fax and voice lines that I had canceled 3 years ago. They owe me money and refuse to talk to me about the issue anymore. ---After I spent over *6-7 hours talking to different people in various departments over a 3 year period.
They cared so much as to offer their Xfinity assstance plan to those customers who were financially struggling. This assistance plan cost $14.95 (plus their infamous 15 or more line-item charges I'm sure) and was good for 3 weeks (whoopie!). The plan included the lowest possible intenet speed (useless to most households) and if you had any balance on your account, your TV service would get cut off.