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Late Payment???

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New Poster

Late Payment???

I received an email that my payment was late.  I would like to know which payment is late as I have dates, amounts and confirmation numbers for every payment made this year.  I also have the dates all of these payments cleared my account.  I tried to call, but your lovely automated system hung up on me twice without putting me through to an agent as I had requested.  Very poor service!!!

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Official Employee

Re: Late Payment???

Hi @Ruth331

 

I want to help look into your late charge. I wanted to also touch base as I know it has been a while since you posted. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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