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Late Fees

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Late Fees

Apparently I've been accruing $10 late fees every month, even though I pay every month a few days after the due date (dependent on when I get paid) and have had a  month of reactivation fees also attached.  My account has been put under the Xfinity Assistance program as of today and I can only have internet services, but no cable TV.  Every month I talk to an agent to arrange when I will be paying, but I am never told a late fee is attached wtih these arrangements.  Ive been given different information on how the assistance program works and I finally spoke to a supervisor who gave me different info on how it works.  It seems like different customer service reps give conflicting information.   Anyway, I was able to pay $132 today, but was told I needed to pay another $205 of a past due balance to restore cable TV service also.    I estimated approx $130 is in late fees that have been accrued, even though I pay every month.   Is there any way that these monthly late fees can be waived so I can get caught up on my billing cycle.  This is having a compounding affect and I would hope you would help your customers in any way to keep their business, especially during this difficult time.  If there is any way you can waive late fees so I can get current, I would really appreciate the assistance during this difficult time.   

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Re: Late Fees


@julbaq1 wrote:

Apparently I've been accruing $10 late fees every month, even though I pay every month a few days after the due date (dependent on when I get paid) and have had a  month of reactivation fees also attached.  My account has been put under the Xfinity Assistance program as of today and I can only have internet services, but no cable TV.  Every month I talk to an agent to arrange when I will be paying, but I am never told a late fee is attached wtih these arrangements.  Ive been given different information on how the assistance program works and I finally spoke to a supervisor who gave me different info on how it works.  It seems like different customer service reps give conflicting information.   Anyway, I was able to pay $132 today, but was told I needed to pay another $205 of a past due balance to restore cable TV service also.    I estimated approx $130 is in late fees that have been accrued, even though I pay every month.   Is there any way that these monthly late fees can be waived so I can get caught up on my billing cycle.  This is having a compounding affect and I would hope you would help your customers in any way to keep their business, especially during this difficult time.  If there is any way you can waive late fees so I can get current, I would really appreciate the assistance during this difficult time.   


Late fees for March through June will probably be waived but any you have accrued before hand may not.

 

To avoid further late fees you should change your due date:

 

To Change Your Due Date:
 
1. Sign in to My Account.
 
2. If you see an option asking, 'Want to change when your bill is due each month?' click on Get Started and skip to step 4.
 
Option asking 'Want to change when your bill is due each month?  If not, go to the Settings page and find Bill Settings in the left-hand menu. Then, click Billing Cycle.
 
Account Details Menu
 
3. Click View Details.
 
Billing Cycle screen with View Details on the right.  Note: If you don't see View Details, you're not eligible to change your due date.
 
4. Choose the day of the month you'd like for your due date. Pick a date between the 1st and the 28th. The 29th, 30th and 31st aren't available. Then, click Continue.
 
Drop down with list of dates to choose from.
 
5. Go over your changes and click Submit.
 
Changes to Expect screen.
 
Submit button is at the bottom right.
 
6. When you're done, you'll see a confirmation message. It'll tell you when your next two bills will come and how much they'll be. You can print or save it for your records if you like.
 
Keep in mind that if you make a change to your account later–like ordering a Pay Per View movie or changing your package–the bill amount will be different.
 
New bill due date confirmation screen  
 
If you picked the wrong date or you've changed your mind, don't worry. Just go back and pick the date you want. You have up until your new bill is created to pick a different date. The confirmation message tells you when that is, too.  
 
 

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