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January 2018 bill $26.43 higher than December 2017 bill??

Contributor

January 2018 bill $26.43 higher than December 2017 bill??

About 10months into a 2 year plan. To add insult to injury, the website won’t show me the billing PDF file. “Failed to load PDF document” on multiple browsers, on iOS and PC. 

 

What is is going on Comcast?

Contributor

Re: January 2018 bill $26.43 higher than December 2017 bill??

Finally was able to examine the bill on line and found they are billing me for a modem I sent back 2 months ago.
A modem that they sent me out of the blue, saying 'please install this one it has better wifi' or something like that.

One charge for the modem, and another for the incremental cost accrued after the last bill was generated.

I was told to pay the full amount and there will be a credit on next month's bill.  We'll see!

Official Employee

Re: January 2018 bill $26.43 higher than December 2017 bill??

Hi mlstarkey,  I can review this further for you if needed. Please send me a private message with your account information (name on account, address and account number).

 

Thank you