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Is comcast allowed to change the agreed price??

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New Poster

Is comcast allowed to change the agreed price??

Hi,

I negotiated with a comcast agent a TOTAL monthly price of the internet service of $44.99.  I asked for this price because CenturyLink in my region offered $45/month and I was going to end my comcast service.  I am on a 12 month agreement for $44.99 / month.  That was the status of my account early this month.  Now towards the end of the month I see the following on my bill:

 

- "balance transferred from June 6":  $29.70

- "Internet equipment rental": $13

- Your XFINITY package: "$44.99"

Looks like the sales agent has hidden the real cost of the service, as he/she assured me that the total monthly payment will be $44.99.  Is this the usual practice of XFINITY to lie to the customers to get them to use their service? If I knew this is going to happen I would have connected through CentryLink, but now I'm stuck with XFINITY in a 12 month contract!

 

 

 

New Poster

Re: Is comcast allowed to change the agreed price??

Good to know. I've had a similiar issue where the agent fails to mention the extra costs. Now, I never speak to an agent without a bill in front of me which has all the extra fees. 

New Poster

Re: Is comcast allowed to change the agreed price??

I find it very strange that they've charged me a factor of 2 greater price than advertised: lying even about $0.01 is a breach of the deal that's considered illegal in most of the first world countries.   Unless there is an honest mistake somewhere....  I'm about to find out by talking to a representative.

 

UPDATE:  I ended up doing that, and I was told that the equipment rental must be included separately from the internet service.  I ended up downgrading my service from 150 Mbps to 60 Mbps so that the totla monthly bill (with equipment rental included in it) is under $45.  Hopefully it will stay that way for 12 months.

Official Employee

Re: Is comcast allowed to change the agreed price??

Hello, dmiivanov, thank you for reaching out to us here on the forums. Our goal is to be as transparent as possible, and I get how important it is to know exactly what's on your monthly bill. I'd love to have the opportunity to take a look at this further with you. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


I am an Official Comcast Employee.
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