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Internet disconnected... but no balance due?

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Internet disconnected... but no balance due?

After days of spotty connection, I woke up to find that my internet has been disconnected and that I can “make a payment to reconnect.” But it also says I have a balance of $0.00, and I definitely paid my bill this month. What gives? Any solution would be helpful; I’m working from home right now and the website itself keeps trying to kick me out.