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Internet connection shut down constantly

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Internet connection shut down constantly

Due to COVID-19, I'm unable to make my payment for a $45 monthly bill . Which I have requested cannot meet the payment.  Because of the economic crisis many people unable to work that including myself. My internet connection seems to shut off daily during my study and work online? I was assured the high-speed wifi will not effect during this time of uncertainty. In June 02-2020 my monthly bill will increase to $69 just to use internet connection.