I am being charged 70$ for professional installation because customer support mistakenly told me that my home was already wired for xfinity and that I would be able to use the self install kit. After receiving the kit and attempting to activate I was then told that I would have to schedule an appointment and pay 70$ to do so
Apologies for the issue and the experience that you described above. In reviewing your account, it appears that this charge was recently removed. Thanks for you patience.