Community Forum

Installation Fee

Regular Visitor

Installation Fee

Hi, I recently changed my service and was hit with a $70 installation fee. I'm not sure for what. A tech was sent out and he had literally nothing to do and was confused as to why he was there since all that happened was handing me a new modem, which I very much could have easily done myself in all of 5 minutes. Wondering if I could get that waived. Smiley Happy

Frequent Visitor

Re: Installation Fee

I requested self installation when I first signed up and bought my own modem so didn't have to pay the installation fee. But hopefully they can refund you the installation fee.
Regular Visitor

Re: Installation Fee

Didn't even get option for self install for whatever reason. Was a very confusing situation for everyone involved as to why a tech needed to be there.