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Increase in charge

New Poster

Increase in charge

In May, I moved apartments and was charged a $23 “balance transfer” for unpaid fees (according to my bill in June) despite having auto-pay and never having missed a payment.

The price of my package then went back to normal for July and August, but my September bill has brought another $20 increase without explanation.

I have an Internet/Basic TV package that I was essentially forced into because there were no cheaper Internet-only packages. I’d really like to know if there is now a cheaper Internet-only package, since my original package has been increased -

PLEASE respond back. I’d either like my charges back to normal or a cheaper Internet-only package I kept getting denied.