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Incorrect Bill

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New Poster

Incorrect Bill

I am trying to pay my bill that was due on 10/10 but it's still hasn't been corrected. I spoke to someone two weeks ago about being overcharged because I returned all my equipment and just have WiFi now with my own router. I'm still being charged for all the equipment and TV cable. VERY FRUSTRATING!

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Re: Incorrect Bill

same problems, they just dont care and want to steal your money. its embarrasing


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Expert

Re: Incorrect Bill


@Jaruizcha wrote:

I am trying to pay my bill that was due on 10/10 but it's still hasn't been corrected. I spoke to someone two weeks ago about being overcharged because I returned all my equipment and just have WiFi now with my own router. I'm still being charged for all the equipment and TV cable. VERY FRUSTRATING!


You're now late on your bill and will have late fees added to your next bill.  Depending on when you returned your equipment, your bill was probably generated before the equipment was received and processed.  You should always pay your bill as you see it; any adjustments will appear on the following bill. 


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Official Employee

Re: Incorrect Bill

Thanks for that breakdown @Again

 

Hi Jaruizcha. It's true that changes made to your account will not be reflected until your next month's billing statement, as we do not reprint or reissue billing statements once they are printed. We ask that you pay the bill as printed, and if your account was corrected, you will see and receive the prorated credit adjustments printed on your next month's billing statement. 

 

If you would like assistance reviewing your account to validate your account was changed to the new package, I can help.  If you would like assistance, please send me a private message and include your full name and service address so I can access your account. 

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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