Thank you for reaching out to us on the Xfinity Forums and you definitely came to the right place for assistance. I completely understand where you are coming from as I've been in that same situation before and I know how frustrating it is. I would love to assist you further to get this charge looked at if you don't mind, can you give me the full name on your account exactly as it shows on your billing statement? Also, to whom do I have the pleasure of speaking with?
Please send me a private message. To send a private message click on my name, then click "Send a message".