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Improper and excessive penalties/fees

Regular Visitor

Improper and excessive penalties/fees

After making payments via the mobile app, I received notice that these payments were "returned." I have been charged late fees, reactivation fees, and a returned payment fee. However, my banking statement and a bank representative confirm that Comcast made no attempt to charge the account. 

Despite a comcast representative stating they would "personally address" the matter within 5 business days, I have not received any calls or noted any attempts to rectify the matter. In fact, a customer service representative said I or my bank was at fault, without evidence to support her claim. I am disappointed with Comcast's service and lack of action and I would like to know how this can be fixed?

Official Employee

Re: Improper and excessive penalties/fees

Hello, jcvera13. Welcome to the Xfinity Forums!

I'm sad to hear you have had such a frustrating experience and I would be more than happy to review this situation further so we can get this payment issue resolved. Please send me a private message with your first and last name so I can assist. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Improper and excessive penalties/fees

jcvera13, I'm glad I was able to help give some clarification to your bill. Please don’t hesitate to reach back out to us at any time if you need further assistance, we are always here to help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!