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I've tried 6 times to get modem rental charges removed for equipment I own

Regular Visitor

I've tried 6 times to get modem rental charges removed for equipment I own

4 phone calls, 2 online chats, I even went to the local Comcast store. Each time I was told it would be taken care of, but the charge still shows up. I have owned my own equipment for over 10 years and wasn't charged then but when I changed to a new service plan the charge started showing up. Can anyone help resolve this?

Official Employee

Re: I've tried 6 times to get modem rental charges removed for equipment I own

Hi Exo7, I can help look into the modem charge on your account with you.  Please send me a private message with your full name to begin.

 

Thank you 


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Official Employee

Re: I've tried 6 times to get modem rental charges removed for equipment I own

Hi Exo7,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: I've tried 6 times to get modem rental charges removed for equipment I own

Hi Exo7, thank you for your reply through private message and glad I could help. lease reach back out if you need assistance in the future.

 

Thank you for your time!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!