Sorry to hear. I hope you get better soon.
I don't hold out much hope that Comcast agent will view forumn to help you as they're the ones who can really help out in this situation.
My bill went up and I can't get a hold of any live person also.
Apologies for the difficulty in reaching one of our live agents via phone and chat. Sorry to hear about your health issues as well and I hope that you are doing better.
We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
I've credited your account for any late fees incurred over the past 18 months as a courtesy plus added an additional credit on your account. Hang in there.