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I'm in the hospital :(

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New Poster

I'm in the hospital :(

I lost my job to this virus and now I'm in the hospital as well.

I need a payment extension or something because it's saying I need to pay now or my services will be shut off.

Once I leave the hospital if I make it out alive I'll need my home phone and internet.

Please someone help me because I can't get in touch with anyone at comcast
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New Poster

Re: I'm in the hospital :(

Am I going to be helped
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New Poster

Re: I'm in the hospital :(

Am I going to be helped
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New Poster

Re: I'm in the hospital :(

Sorry to hear. I hope you get better soon.

 

I don't hold out much hope that Comcast agent will view forumn to help you as they're the ones who can really help out in this situation.

 

My bill went up and I can't get a hold of any live person also.

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Official Employee

Re: I'm in the hospital :(

@Nikwagg 

Apologies for the difficulty in reaching one of our live agents via phone and chat. Sorry to hear about your health issues as well and I hope that you are doing better. 

 

We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

I've credited your account for any late fees incurred over the past 18 months as a courtesy plus added an additional credit on your account. Hang in there.


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