Community Forum

I have items on my bill I never ordered, but cannot remove them using the web site

Highlighted
New Poster

I have items on my bill I never ordered, but cannot remove them using the web site

I have internet-only service at 1Gbps. When I set this up a couple months ago, the agent tried to put a service called: TV: CHOICE TV+ (your streaming service)? I told him I did not want it. Turns out for the last month or two I have been billed for this extra TV service $10 plus an additional $30 broadcast TV fee has also been added to my bill.

 

I need these removed, but the web site doesn't give me that choice. There seems to be no way to contact a real person to take care of this.

Highlighted
New Poster

Re: I have items on my bill I never ordered, but cannot remove them using the web site

Same for me as well. I clearly explained I only use “ internet “ I have never used any Comcast tv services. Out of nowhere it shows up as a broadcast tv service fee as separate service. Again I clearly on recorded phone call renewed my plan as “internet only”. I’m so sick of dishonest money pulling plan scams. Internet is simple. I even use my own modem. REMOVE BROADCAST TV CHARGES FROM MY ACCOUNT. Pay me the difference from your overcharge.