Hoping to private message a Comcast representative who can help me. This is my 4th year with Comcast. I've always called in the autumn to lower my internet-only rate based on current promotions. I always want lowest price option - I am not concerned with high bandwidth speeds. My regular rate was bumped to $54.95 for a regular-priced high-speed plan back in fall 2017. There was a promo for $49.95 at that time (October 2017) for the high speed plan, and for some reason it was cheaper to sign up for the high-speed plan rather than a lower-speed plan. Apparently I am now in a 1-yr CONTRACT for that amount, vs. 1-yr AGREEMENTs that I'd been in for the past 3 years. I called today to take advantage of a $29.99 promotion 1-yr AGREEMENT for 15mbps service. I was told that I'd have to early-terminate my CONTRACT which amounts to paying the entire 12 month premium if I want to break the contract and switch to a lower-priced plan. This is ludicrous. I just want basic internet at a reasonable price. I was talked into a high-speed plan under CONTRACT (who knew the word "Contract" was different than "Agreement"!!! - Agreements can be broken anytime to switch plans - contracts cannot!) If I knew this was the case I would have stuck with the $54.99 regular non-contract price, waited till February for the promotion, and signed up. I'd have only paid $15 more than my contract price for the past 3 months, but gained the flexibility to purchase the $29.99 price that is currently being offered.
Anyway - If someone from Comcast can contact me privately and help me lower my internet costs that would be great. I am only interested in internet separately. I already have TV but that is controlled by my condo association - ie., I do not want to BUNDLE anything - I do not want phone - I just want lower-cost internet - monthly, by Agreement, but no contracts. I feel quite victimized here.... I've been switching to lower cost plans successfully for the past 3 years - apparently because I was signing up for lower priced "Agreements", and somehow got looped into a "Contract" back in the fall. Please help.
Solved! Go to Solution.
As long as you keep one service, you can upgrade or downgrade without any penalty of an early termination fee.
Thanks very much - this is not even close to what the Comcast rep told me on the phone this afternoon. He said to switch internet plans I must first cancel my existing contract and pay full termination fee. Possibly because I desire to switch from a CONTRACT to an AGREEMENT, not a Contract to a different Contract. Hoping a Comcast Rep can respond here. ???
Hi, C-A-M - My apologies for the miscommunication. As our Service Expert Again mentioned - you can downgrade/upgrade services at any time. Doesn't matter if you have an agreement or promotion. The Early Termination Fee applies only when you terminate ALL XFINITY services. I received your private message and will respond back in private with the details.
C-A-M, I've applied the promotion we discussed in modmail. Please let us know if you need further assistance.