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I am missing my auto pay credit x 6 months

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I am missing my auto pay credit x 6 months

I signed up for Comcast in Oct 17 and immediately signed up for Eco bill and autopay.  In Dec I called and they explained the credit should have posted as it was past 60 days and gave me a $10 credit for Oct & Nov.  Since then I still do not have autopay credit and have called in Dec, Jan, Feb and now March.  I called and asked for the $5 credit x 4 months and was told "they can't just give me a credit on my bill but can offer me HBO"  I don't get it...  She told me I need to turn it off and turn it back on (autopay and Eco) and then it will work.  Any ideas on how to fix this?  I'm sick of calling each month. 

Admin1

Re: I am missing my auto pay credit x 6 months

Hi Stuck11 -- I can help with that Autopay/Ecobill discount. Please send me a PM with your name, full service address, and either phone number or account number. I will review why you're not receiving this discount and make any necessary corrections. 

 

Click my name (ComcastZach) and click Private Message Me.